Shipping Process & Costs

BCBY is an European independent brand based in Lisbon, Portugal.

Shipping Process

For products that are in stock, shipping will be made no later than two days after purchase (excluding weekends and holidays).

Please bear in mind that our team works really hard to ship all orders as soon as possible, but delays can happen.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow some hours for the tracking information to become available.

If you didn't receive your product in the estimated time, please contact us at, with your name and order number.

Shipping Costs

Free Shipping on all orders

  • Europe

    Delivered by CTT EXPRESSO

    Portugal in 1-2 Business days
    Spain in 1-3 Business days
    Rest of Europe in 1-5 Business days


    Delivered by DHL GOGREEN EXPRESS INTERNATIONAL (carbon-neutral) in 1-5 Business days

Currently, we do not offer pre-paid duties and taxes, so please be aware that if your shipping address is non-EU it could incur in customs charges.