Exchanges & Returns
Exchanges
If you wish to exchange a product, please contact us at hello@bcbythelabel.com within 14 days of receiving your item, with your name, order number and information of the new item you wish to exchange it for.
Please note that we can only accept exchanges of products that are still in the original conditions.
The customer must bear the shipping costs when shipping the package back and we cannot be responsible for eventual losses in this process. If the goods are lost in the process, no exchange or return will be placed. To be safe, the package should be sent by registered mail to our address (provided by email).
We offer the cost of the shipping of your 1st exchange (you have to pay the shipping of sending the products back to us).
BCBY will not pay any taxes or customs fees for the returning items. However, we will support the cost of postage in case of an error from our side (a mistaken or damaged product).
When mailing your item, please use the original package we have sent. There's no need to produce more waste.
Exchange Timings:
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If the product you desire is in stock by the time your package arrives at our facilities, the exchange will be processed within max 5 working days. You will receive a shipping confirmation with your new tracking number by email as soon as it leaves our facilities.
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If the product you desire is out of stock by the time your package arrives at our facilities, the exchange will be processed as soon as we get the item back in stock - note that all exchanges have stock priority. The timing then depends on the production line and it usually ranges between 3 and 10 working days (please be aware that delays in production can happen). You will receive a shipping confirmation with your new tracking number by email as soon as it leaves our facilities.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at hello@bcbythelabel.com, with your name and order number.
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
The customer must bear the shipping costs when shipping the package back and we cannot be responsible for eventual losses in this process. If the goods are lost in the process, no return will be placed. To be safe, the package should be sent by registered mail to our address (provided by email).
BCBY will not pay any taxes or customs fees for the returning items. However, we will support the cost of postage in case of an error from our side (a mistaken or damaged product).
When mailing your item, please use the original package we have sent. There's no need to produce more waste.
The money will be returned in the same payment method you have used within 15 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us.
You can always reach us for any question at hello@bcbythelabel.com.